Email Addresses
| Purpose | |
|---|---|
| Corrections and general questions | [email protected] |
| Partnerships and advertising | [email protected] |
| Privacy and personal data requests | [email protected] |
The aim is to reply within 3 working days. Corrections that affect a bonus or a withdrawal term are handled first, since those are the details readers act on.
Reporting a Correction
A correction is quickest to check with 3 details: the page it appears on, what looks wrong, and a link to the casino's terms that show the correct information. Corrections are checked against the casino's own terms before any page changes.
Problems With a Casino
Intlplay does not run any casino, so it cannot release a withdrawal, reopen an account or settle a dispute. The first step is the casino's own complaints process, in writing, with every reply kept. If that fails, the next step depends on the regulator named in the casino's footer, since each licence sets its own complaints route. A casino licensed abroad may not be covered by the complaint services of a player's home country.
If Gambling Has Become a Problem
There is no need to wait for a reply. Free, confidential support is available in most countries, and Gamblers Anonymous runs meetings worldwide, in person and online. Helplines for the UK, the United States, Australia and New Zealand are listed on the Responsible gambling page.